Payment Policy

This Payment Policy governs all transactions placed through healiuspeptides.com. By submitting an order, you accept the terms set out below. Payments are processed by accredited third-party payment service providers in compliance with PCI DSS. Healius Peptides does not store full card details on its own servers.

1. Accepted Payment Methods

Healius Peptides accepts the following payment methods at checkout:

Visa credit and debit cards.

Mastercard credit and debit cards.

American Express credit cards.

Additional payment options may be added from time to time and will be visible at checkout based on your billing region. Currency is presented in USD, GBP, EUR, AUD, NZD, or CAD, where supported. The currency charged to your account is the currency confirmed on the order summary at checkout.

2. Transaction Security

Every transaction is encrypted in transit using 256-bit SSL (Secure Sockets Layer) technology. Card details are tokenized by our PCI DSS Level 1-compliant payment service provider and never written to Healius Peptides systems. 3D Secure authentication (Visa Secure, Mastercard Identity Check, American Express SafeKey) is enforced on every eligible card transaction to protect against unauthorized use.

3. Authorization and Fraud Screening

All orders are subject to automated fraud screening and may be held for manual review. Common reasons for review include billing and shipping address mismatches, IP and country mismatches, high-value transactions, or first-time orders to a flagged region. If your order is held for review, our team will email you within one business day. Orders that fail fraud screening will be canceled and refunded in full to the original payment method.

4. Pricing, Taxes, and Duties

All prices on healiuspeptides.com are exclusive of import duties, taxes, and brokerage fees unless explicitly shown as inclusive at checkout. The Customer is responsible for any import VAT, customs duty, brokerage fees, or destination taxes due upon arrival in the destination country. See our shipping policy for the customs and import responsibility framework.

5. Bulk and Institutional Pricing

Tiered volume discounts are visible on every product page. Larger contract research organization, university, or laboratory accounts may qualify for additional bulk and institutional pricing. Email partnership@healiuspeptides.com with your purchase volume forecast and account requirements to request a quote.

6. Order Modifications and Cancellations

Orders are processed automatically the moment payment is approved. Once your order enters the picking queue, it cannot be modified or canceled. The refund and returns policy governs our refunds and replacements after dispatch.

7. Refunds to Original Payment Method

All authorized refunds are returned to the original payment method used at checkout. Refund timing depends on your card issuer. Typical posting times are three to five business days for Visa and Mastercard, and five to ten business days for American Express. Healius Peptides cannot expedite the issuer-side return window.

8. Chargebacks and Disputes

If you have a payment query, contact support@healiuspeptides.com before initiating a chargeback. We respond to all payment inquiries within one business hour during business hours. Chargebacks raised without prior contact may forfeit any entitlement under/refund-returns/ and may result in suspension of the customer’s account from future orders.

9. Account Registration at Checkout

You may check out as a guest or register for a Healius Peptides account. A registered account speeds up future checkout, retains your order history, and unlocks subscriber-only pricing. See my account to log in or register.

10. Contact

Payment queries should be directed to support@healiuspeptides.com with your order number and any relevant transaction reference. Replies are typically within one business hour during business hours.