Refund and Returns

1. Scope and Purpose

This Policy applies to all purchases made via healiuspeptides.com. Products are supplied strictly as research-use-only chemical materials and are not intended for human or animal use. Due to the sensitivity, compliance requirements, and nature of these materials, strict conditions apply to returns, refunds, and cancellations.

2. All Sales Are Final, No Standard Returns

All sales are final. Healius Peptides cannot accept returns or issue refunds for reasons including (without limitation): change of mind, incorrect ordering, lack of research experience, inability to import or use due to local regulation, or unwanted or unused products.

This is necessary because these materials require controlled laboratory custody. Once dispatched, products can no longer be certified to original sterility and purity standards and cannot lawfully or safely be reintroduced into inventory.

3. Customs and Import Responsibility

The Customer is solely responsible for ensuring the legality of the purchase and importation in their jurisdiction. Refer to shipping policy for the full customs and import framework.

No refunds for customs seizure. If a shipment is delayed, inspected, seized, denied entry, destroyed, or returned by customs or any regulatory authority due to local restrictions, missing permits, prohibited classifications, non-compliant end-use declarations, or any unlawful purchase, no refund or replacement will be issued. Healius Peptides cannot intervene in customs decisions and bears no obligation to appeal, dispute, or reship.

4. Shipment Issues (Damaged, Incorrect, or Missing Items)

If your order arrives damaged, incorrect, or missing components, you must notify Healius Peptides within five (5) business days of delivery by email at support@healiuspeptides.com.

Your email must include: (i) order number, (ii) photographs of packaging, labels, and items, and (iii) a description of the issue.

If validated, Healius Peptides will, at its sole discretion, either (a) reship the affected product or products or (b) refund the affected portion of the order. This is the sole remedy.

5. Order Cancellations

Orders are immediately locked for processing upon payment. As a result, orders cannot be canceled, modified, or refunded after submission under any circumstances, irrespective of shipping or tracking status.

6. 60-Day Money-Back Purity Guarantee

This guarantee applies only to stated purity specifications. Healius Peptides warrants that each batch meets its listed 99% or higher HPLC purity specification.

If you believe a product does not meet the stated purity, submit the following within 60 days of delivery to support@healiuspeptides.com:

A third-party ISO or GLP-accredited laboratory HPLC purity test report.

A photograph of the tested vial showing the exact batch or lot number.

Your order receipt.

A brief explanation of the purity discrepancy.

If verified, Healius Peptides will issue a full refund for the tested item or items.

Exclusions. The guarantee does not apply where (i) storage conditions were not maintained, (ii) the batch label is altered, missing, or illegible, (iii) the vial was opened in a non-controlled environment, (iv) the product was reconstituted before analysis, or (v) an ISO or GLP-accredited laboratory did not perform testing. Healius Peptides may request additional validation.

7. Limitation of Remedies

The remedies described in this Policy are the exclusive remedies available to the Customer. No additional compensation, reimbursement, or liability shall be offered beyond what is expressly stated.

8. Contact

All issues regarding shipment problems or the purity guarantee must be submitted in writing to support@healiuspeptides.com.