Terms and Conditions

1. Parties and Website

These Terms and Conditions (“Terms”) govern access to and use of healiuspeptides.com (the “Website”) and the purchase of any products listed on the Website. The Website is operated by Healius Peptides, with registered office at 128 City Road, London, EC1V 2NX, United Kingdom. Contact: support@healiuspeptides.com.

2. Acceptance of Terms

By accessing the Website, creating an account, or placing an order, the user (“Customer”) confirms that they have read, understood, and agree to be bound by these Terms, together with the Healius Peptides Privacy Policy and any policies referenced herein. If the Customer does not agree, the Website must not be used, and no order should be placed.

3. Eligibility and Responsible Use

Access to and purchase from the Website are intended exclusively for individuals aged 18 or older who are qualified researchers, laboratory professionals, or representatives of an institution conducting in-vitro laboratory research. By placing an order, the Customer represents and warrants that they meet these eligibility criteria and accept full responsibility for compliance with all applicable laws and regulations in their jurisdiction.

4. Research-Use-Only Restrictions and Regulatory Framework

All Healius Peptides products are supplied strictly for in-vitro laboratory research use only and are not intended for human or animal administration, ingestion, application, or exposure under any circumstances. Products are not drugs, medical devices, dietary supplements, cosmetics, food, or food additives.

United States. Products are supplied in compliance with all applicable federal and state laws governing chemical materials for research, including without limitation: (i) the Federal Food, Drug, and Cosmetic Act, (ii) the Controlled Substances Act (where applicable), (iii) OSHA laboratory and chemical handling regulations, and (iv) any relevant state and local laws governing procurement, storage, use, and disposal of chemical materials.

United Kingdom. Products are not marketed as medicinal products within the meaning of the Human Medicines Regulations 2012 and are not approved by the MHRA. Products must not be used in clinical, therapeutic, or consumer applications, nor in any manner that would bring them within UK regimes governing medicinal products, medical devices, cosmetics, or foods.

European Union. Products are not placed on the market as medicinal products under Directive 2001/83/EC, nor as medical devices under Regulation (EU) 2017/745. They are not intended for use as food or feed under Regulation (EC) 178/2002, or as cosmetics under Regulation (EC) 1223/2009. Products must not be used in any application that would bring them within these regimes.

5. Customer Warranties

By placing an order, the Customer warrants that they will: (i) use the products solely for in-vitro laboratory research, (ii) not administer products to any human or animal, (iii) not resell, repackage, or redistribute products to consumers, (iv) handle, store, and dispose of products in accordance with applicable laws and Safety Data Sheets, and (v) ensure compliance with all import, export, and customs regulations applicable to the destination jurisdiction.

6. Order Acceptance and Refusal Rights

All orders are subject to acceptance by Healius Peptides. Healius Peptides may decline, restrict, or cancel any order at its discretion, including where the intended use appears to breach these Terms or applicable law. Healius Peptides may maintain an internal list of declined purchasers to uphold compliance and safety obligations.

7. Ordering and Contract Formation

Placing products in a basket or initiating checkout does not create a binding contract. A binding contract forms only when Healius Peptides issues an order confirmation or dispatch notice. Healius Peptides reserves the right to correct errors or inaccuracies (including pricing and availability) and to cancel orders before dispatch if a material error is identified. In such cases, any amounts paid for the canceled items will be refunded.

8. Prices, Taxes, and Duties

Prices displayed exclude applicable taxes, duties, import VAT, customs charges, brokerage fees, and similar charges unless stated otherwise. The Customer is responsible for all taxes and charges arising from importation into the destination country. See shipping policy for the customs and import responsibility framework.

9. Payment

Payment is processed at checkout via accredited third-party payment service providers. Healius Peptides does not store full card details. By submitting payment details, the Customer authorizes Healius Peptides (or its payment processor) to charge the total amount shown, including taxes and shipping charges where applicable. All orders are subject to anti-fraud checks and compliance screening. Orders may be canceled or held pending verification.

10. Shipping, Risk, and Title

Orders shipped to customers located in the United States are fulfilled and dispatched from the Healius Peptides facility in California. Orders shipped to the United Kingdom, European Union, and all other international destinations are fulfilled and dispatched from the Healius Peptides UK facility.

Dispatch times are estimates and not guarantees. Risk of loss passes to the Customer upon delivery to the carrier. Title passes upon full payment and dispatch unless otherwise required by mandatory law. The Customer must ensure lawful importation and provide all documents needed for customs clearance. Shipping terms are governed by the shipping policy.

11. Inspection on Delivery

The Customer must inspect the order on delivery and report any visible damage, missing items, or incorrect items to support@healiuspeptides.com within five (5) business days. Failure to provide timely notice constitutes acceptance. Where a valid claim is made, Healius Peptides may, at its discretion, replace the affected items or issue a refund for the affected portion of the order. This is the Customer sole remedy.

12. Returns and Cancellations

Due to the nature of research chemicals, all sales are final. Returns cannot be accepted and orders cannot be cancelled after dispatch, except where required by mandatory law. Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer protection legislation, to the extent such legislation applies to the Customer’s purchase. See refund returns for the full returns-and-refunds framework.

13. Product Information and Variations

Specifications, certificates of analysis, safety documentation, and product descriptions are provided for laboratory research planning only and may be updated or corrected without notice. Minor variations in appearance or packaging may occur. The Customer is responsible for verifying current specifications against the most recent Certificate of Analysis attached to their batch.

14. Safety, SDS, and REACH

The Customer must review all applicable Safety Data Sheets (SDS), hazard classifications, and local occupational health and safety requirements. The Customer must ensure appropriate storage, handling, waste disposal, and record-keeping in accordance with applicable law (including REACH and UK REACH obligations where relevant to their use case). The Customer must not remove or obscure any hazard statements or labels.

15. Export Controls and Sanctions

Supply may be restricted by export control or sanctions regulations. The Customer represents and warrants that products will not be used, sold, shipped, or otherwise transferred in breach of UK, EU, US, or other applicable export control and sanctions laws.

16. Intellectual Property

All intellectual property rights in the Website, its content, trademarks, logos, product descriptions, data sheets, images, and code are owned by or licensed to Healius Peptides. No license is granted to copy, reproduce, adapt, translate, distribute, or create derivative works, except as expressly authorized in writing.

17. Website Availability and Disclaimer

The Website is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Healius Peptides disclaims all warranties relating to the Website, its availability, and the accuracy of its content. The Customer is solely responsible for validating suitability and results within their laboratory environment.

18. Limitation of Liability

To the fullest extent permitted by law, Healius Peptides shall not be liable for any indirect, consequential, incidental, punitive, exemplary, or special losses, including loss of profits, revenue, reputation, data, research outcomes, or business interruption, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, and whether or not such losses were foreseeable.

The Customer acknowledges that the products are supplied strictly for in-vitro laboratory research use only and are not intended for human or animal administration, ingestion, application, or exposure under any circumstances. Healius Peptides shall have no liability whatsoever for any harm, injury, illness, adverse reaction, toxicity, physiological effect, or death resulting from misuse, deliberate misuse, accidental misuse, improper handling, storage, transfer, reselling, or administration of any product, including but not limited to use in clinical, therapeutic, diagnostic, cosmetic, food, or other consumer-facing applications, or use outside controlled laboratory environments.

Without prejudice to the above, the Healius Peptides total aggregate liability in respect of any claim, whether in contract, tort, negligence, equity, breach of statutory duty, or otherwise, shall in no event exceed the amount actually paid by the Customer for the products giving rise to the claim. Nothing in these Terms excludes or limits liability where such limitation or exclusion is prohibited by applicable law.

19. Customer Indemnity

The Customer agrees to indemnify, defend, and hold harmless Healius Peptides, its directors, officers, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (i) the Customer breach of these Terms, (ii) the Customer misuse of any product, (iii) any administration or transfer of products to humans or animals, or (iv) any breach by the Customer of applicable laws or regulations.

20. Privacy

The collection and processing of personal data are governed by the privacy policy and cookie policy. By using the Website, the Customer accepts the terms of those policies.

21. Third-Party Services

The Website may include links to or integrations with third-party tools. Healius Peptides has no control over third-party services and is not responsible for their content, security, or availability. Use of third-party services is at the Customer own risk and subject to those providers terms and policies.

22. Suspension and Termination

Healius Peptides may suspend or terminate access to the Website, or cancel orders, where there is suspected fraud, regulatory risk, a breach of these Terms, or non-payment. Any rights or obligations which by their nature should survive termination (including intellectual property, limitations of liability, and indemnities) shall continue in force.

23. Force Majeure

Healius Peptides shall not be liable for delay or failure to perform due to events beyond its reasonable control, including but not limited to acts of God, epidemics, war, sanctions, supply chain disruptions, labor disputes, carrier delays, or governmental actions.

24. Changes to the Website or Terms

Healius Peptides may update products, pricing, content, or these Terms from time to time. The version published on the Website at the time an order is placed will govern that order. Continued use of the Website after changes take effect constitutes acceptance of the updated Terms.

25. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, without prejudice to mandatory rights available to consumers (if applicable) under the law of their habitual residence.

26. Miscellaneous

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

No waiver. Failure to enforce any provision shall not constitute a waiver.

Entire agreement. These Terms, together with the Privacy Policy, the Cookie Policy, and any documents referenced, constitute the entire agreement between the Customer and Healius Peptides regarding the Website and products.

27. Contact

Questions regarding these Terms may be directed to support@healiuspeptides.com. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom.