What does “On hold” or “Failed” mean?
On hold means the order requires manual review before it can be picked. This is rare and usually occurs during a payment verification check or an address verification step. Failed means the payment did not complete: typically, a card decline, an expired card, or a mismatch between your billing address and the card on file. Failed orders do not result in a charge to your card. Re-attempt the order with corrected details or contact support@healiuspeptides.com for help.
