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Need help? Text us, and a team member will reply in mins +1 (917) 694-3619

Need help? Text us, and a team member will reply in mins +1 (917) 694-3619

Need help? Text us, and a team member will reply in mins +1 (917) 694-3619

Category: Orders & Payment

Healius accepts all major credit and debit cards: Visa, Mastercard, and American Express. This is a deliberate point of difference. Most research peptide suppliers restrict checkout to bank transfer or cryptocurrency, which leaves the buyer with no chargeback rights and no card-network consumer protection. By processing card payments through a fully PCI-compliant payment gateway, Healius gives every buyer the protection of their card issuer if anything goes wrong with an order. We also support Apple Pay and Google Pay, where available at checkout. Bank transfer is available for institutional and bulk orders on request. Email support@healiuspeptides.com to set up.

Yes. Card payments are processed through a PCI DSS-compliant payment gateway with 3D Secure authentication, where supported by your card issuer. Healius does not store full card numbers on our servers. The payment process is fully encrypted in transit (TLS 1.2 or higher), and your card details are tokenized before reaching our system.

Bank transfer is available for institutional and bulk orders on request, but is not offered as a default checkout method. Card payment is the recommended payment route because it gives you card-network chargeback rights and faster refund processing. Cryptocurrency is not currently accepted on the standard storefront.

Browse the all peptides catalog, select your peptide and vial size, add to cart, and proceed through secure card checkout. You will receive an order confirmation email within minutes and a separate dispatch confirmation email with tracking information once your order ships. Orders placed before the daily cutoff are dispatched the same business day.

Pending payment means the order has been placed in our system, but the payment has not yet been authorized. This usually clears within a few minutes. If it does not clear within 24 hours, the order will be canceled automatically, and your card will not be charged. If you see a pending payment for longer than expected, contact support@healiuspeptides.com with your order number.

Processing means your payment has been successfully authorized, and your order is queued for picking, packing, and dispatch from our fulfillment facility. Most orders move from Processing to Shipped within one business day. You will receive a separate dispatch email with tracking information when your order leaves the warehouse.

On hold means the order requires manual review before it can be picked. This is rare and usually occurs during a payment verification check or an address verification step. Failed means the payment did not complete: typically, a card decline, an expired card, or a mismatch between your billing address and the card on file. Failed orders do not result in a charge to your card. Re-attempt the order with corrected details or contact support@healiuspeptides.com for help.

Yes, while the order is in Processing status. Email support@healiuspeptides.com with your order number and the change required. Once the order moves to Shipped status, modifications are no longer possible because the parcel is in the courier’s hands. Cancellation requests on shipped orders are handled through our refund process at refund returns.

Yes. Healius supports laboratories, contract research organizations, universities, and approved bulk-order buyers with tier pricing, dedicated batch allocation, extended QC documentation, and priority fulfillment. Email partnership@healiuspeptides.com to enquire and set up an account.

UK orders include VAT at the prevailing rate, with a VAT invoice issued on every order. EU orders are subject to local VAT rules and import duties as applied at customs. Orders from the United States, Canada, Australia, and New Zealand are invoiced exclusive of local sales tax, and any duties or taxes payable at import are the responsibility of the buyer. The exact figure for your country is shown at checkout before payment is made.