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$54.95Healius issues refunds back to the original payment method in three situations: a defective or damaged product, a delivery that fails to arrive within the courier window, or an independent re-test that returns a result below the 99%+ HPLC purity specification within 60 days of delivery. Full conditions are on the refund returns page. Refunds are processed within 7 to 14 business days after approval.
No. Healius peptides cannot be returned or exchanged unless the product is faulty, because they are sterile goods, and the chain of custody for a sterile vial is broken once the vial leaves our facility. This is standard policy across the research peptide industry. If your product is faulty, contact support@healiuspeptides.com with your order number and a description of the fault, and we will arrange a refund or replacement under the policy.
If you independently re-test a Healius batch within 60 days of delivery, and the verified analytical result falls below the 99%+ HPLC purity figure published on the Certificate of Analysis, Healius will refund the order in full. The independent re-test must be performed by a competent laboratory using a comparable HPLC method. Submit the alternative analytical data with your order number to support@healiuspeptides.com to initiate the claim. Full conditions are on the refund returns page.
Email support@healiuspeptides.com with your order number, the reason for the refund (defective product, non-delivery, or purity guarantee claim), and supporting evidence (photographs for damaged goods, courier confirmation for non-delivery, alternative analytical data for purity claims). Our customer team will respond within one business day with the next step.
Once a refund is approved, processing takes 7 to 14 business days to appear on your card statement. Card refunds are sent immediately from our payment gateway, but the time taken to appear on your statement depends on your card issuer. Bank transfer refunds for institutional orders typically process within 5 business days.
Photograph the damaged packaging and product before opening any further, then email support@healiuspeptides.com with your order number and the photographs within 48 hours of delivery. For lost orders, contact us once the courier has marked the parcel as undeliverable or once the standard delivery window for your country has elapsed. Healius will arrange a replacement shipment or a full refund.
Stop using the product immediately and email support@healiuspeptides.com with photographs of the vial, label, packing slip, and Certificate of Analysis. We will investigate, replace the affected stock, and trigger a batch review where required. This is treated as a quality incident and is resolved as a top priority.
